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COFFEE RETURNS POLICY:

1. Right to Cancel

Under UK law, you normally have the right to cancel your order within 14 days of receiving your goods.

However: for the types of coffee we sell, certain restrictions apply. Please read carefully.

2. Exceptions – When the Right to Cancel Does Not Apply

Due to the nature of coffee as a perishable and/or sealed food product:

1. Ground Coffee (250g packs)

   • Once the seal has been broken, the product cannot be returned for change of mind.

   • If the pack is unopened and sealed, returns may be considered, subject to return postage costs.

2. Whole Bean Coffee (250g packs)

   • Unopened packs may be returned within 14 days for change of mind, at the customer’s cost.

   • Once opened, the pack is non-returnable.

3. Nespresso-Compatible Coffee Pods (250g equivalent packs)

   • For hygiene reasons, pods cannot be returned once the packaging has been opened.

   • Unopened packs may be returned for change of mind, with the customer paying return postage.

4. Custom or made-to-order coffee (if applicable in the future)

   • Any coffee ground to a specific customer request cannot be returned once production has started.

3. Returns & Refunds for Eligible Items

If your item is eligible for return (i.e., unopened):

• You must return it within 14 days of notifying us of your cancellation

• You are responsible for the cost of return postage

• We will issue a refund within 14 days of receiving the returned goods (or proof of return)

• Refunds will be processed using the original payment method

4. Exchanges

We are happy to offer an exchange as an alternative to a refund for unopened packs (ground, whole bean, or pods), subject to stock availability.
Please contact us to arrange an exchange.

5. Faulty or Incorrect Items

If your order is faulty, damaged, or incorrect, please contact us immediately.

• We will arrange a replacement or full refund, including return postage.

• Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.

6. How to Return Items

1. Notify us via email with your order number and reason for return/exchange

2. Pack the coffee securely in its original packaging

3. Send it to the address we provide, using a tracked postage method (cost borne by the customer for change-of-mind returns)

7. Important Notes

• Always check your order on delivery and keep the packaging intact if you might want to return it

• Opened products cannot be returned due to hygiene and perishable nature

• This policy applies to all standard 250g packs of ground coffee, whole beans, and Nespresso-compatible pods

T-SHIRT RETURNS:

T-Shirt Returns & Cancellation Policy

1. Right to Cancel

Under UK law, you have the right to cancel your online t-shirt order within 14 days of receiving the items.

To cancel, notify us in writing (for example, by email) within this period.

2. Returns for Change of Mind

If you wish to return t-shirts for a change of mind:

• Items must be unworn, unwashed, and in their original condition and packaging

• You are responsible for return postage costs

• Items must be returned to us within 14 days of notifying us of your cancellation

Once we receive the returned items, we will issue a refund within 14 days using your original payment method.

3. Exchanges

We are happy to offer an exchange instead of a refund, subject to stock availability.
To arrange an exchange, please contact us with your order number and requested size or style.

4. Faulty or Incorrect Items

If your t-shirt is faulty, damaged, or incorrect:

• Contact us as soon as possible

• We will provide a replacement or full refund

• We will cover return postage for faulty or incorrect items

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.

5. How to Return Items

1. Notify us via email with your order number and reason for return/exchange

2. Pack the t-shirt(s) securely in their original packaging

3. Send it to the address provided

6. Important Notes

• Refunds are only issued for items returned in original condition

• Exchanges are subject to stock availability

• For change-of-mind returns, postage costs are borne by the customer

WELLNESS EVENT TICKET POLICY:

Important: Please read this policy before purchasing tickets.

1. Non-Refundable Tickets
All tickets are non-refundable. Once purchased, tickets cannot be exchanged for cash.

2. Transfers / Name Changes
Tickets may be transferred to another person if you cannot attend.

• Contact us at sophie@therungirlrunclub.com  with the full name of the replacement attendee.

• Transfer requests must be made at least 7 days before the event.

3. Event Cancellation or Postponement

• If an event is cancelled, a full refund will be issued.

• If an event is postponed, you can attend on the rescheduled date, or request a full refund if you cannot attend. Refunds will be processed within 14 days using the original payment method.

4. Faulty or Invalid Tickets
If your ticket is invalid, mis-sold, or damaged, contact us immediately. We will provide a replacement or a refund.

All enquiries:

sophie@therungirlrunclub.com

10% First Purchase Offer – Terms & Conditions

1. Eligibility
This offer is available to new customers making their first purchase on therungirlrunclub.com.
Customers must create an account and/or provide a valid email address to qualify.
This promotion is limited to one (1) use per customer.

2. Discount Details
Eligible customers will receive 10% off their first order.
The discount applies to the subtotal only and does not apply to taxes, shipping fees, gift cards, or other excluded products.
The discount has no cash value and cannot be transferred, exchanged, or redeemed for cash.

3. How to Redeem
The discount must be applied by entering the valid promotional code at checkout.
The offer must be used at the time of purchase and cannot be applied retroactively to previous orders.

4. Exclusions
This offer cannot be combined with other promotions, discounts, or special offers unless otherwise stated.
Certain products or categories may be excluded from this promotion at our discretion.

5. Returns & Refunds
If an order purchased using the 10% discount is returned, the refund will reflect the discounted purchase price paid.
If a return causes the order to no longer qualify as a first purchase, the discount may be voided.

6. Validity Period
This offer is valid with your first purchase and can only be redeemed once, unless extended or terminated earlier at our discretion.

7. Modification & Termination
The Run Girl Run Club reserves the right to modify, suspend, or cancel this promotion at any time without prior notice.

8. Fraud & Abuse
We reserve the right to cancel orders or revoke the discount if we suspect fraud, misuse, or violation of these terms.

9. Governing Law
These Terms & Conditions are governed by the laws of the United Kingdom.